A viral thread reveals troubling trends of fraud and unauthorized transactions affecting MTN MoMo account users in Ghana.
Points
- MTN MoMo users in Ghana are experiencing unauthorized transactions and fraud.
- Fraudsters use sophisticated tactics to deceive users into revealing sensitive information.
- Many users are frustrated with MTN Ghana’s response to these incidents.
A viral thread on X （formerly Twitter）, along with first-hand accounts from affected individuals, has brought to light a troubling trend of fraud and unauthorized transactions among MTN MoMo account users in Ghana. The thread has set off a wave of concern, with many users sharing their experiences and frustrations.
One user shared a chilling experience of almost falling victim to this scam. The user received a MoMo authorization notification requesting them to enter their PIN for a transaction they had not initiated. Shortly after, a caller claimed they had made a wrong transaction and needed the user’s PIN to reverse it. Fortunately, the user recognized the scam and avoided providing the PIN.
Another user recounted a more elaborate scam involving multiple stages of deception. The user received a call about a supposed wrong transaction and was then contacted by someone claiming to be an MTN staff member investigating fraud. This “staff member” attempted to extract the user’s PIN by asking them to check their “commissions” on the app, which requires entering a password.
These accounts highlight the sophisticated tactics fraudsters use to extract sensitive information from MoMo users. Despite repeated attempts to contact MTN Ghana, many users have reported difficulty reaching customer service and slow resolution of fraud cases.
The thread has prompted numerous complaints about the lack of adequate response and preventive measures from MTN Ghana. Users have expressed frustration with the security of the MoMo platform and the company’s handling of fraud incidents.
In a 2023 post on Facebook, MTN advised customers never to share their PIN and to change their PIN regularly if they suspect it has been compromised. However, users in the recent viral thread observed that fraudsters no longer need PINs to withdraw from their accounts, raising concerns about the platform’s security measures.
解説
- MTN MoMo: A mobile money service provided by MTN, allowing users to perform financial transactions using their mobile phones.
- Unauthorized transactions: Financial transactions conducted without the account holder’s permission.
- Fraud: Wrongful or criminal deception intended to result in financial or personal gain.