This article covers the backlash faced by WazirX for conducting a poll on its post-hack recovery strategy and the subsequent clarifications provided by its owner.
Points
- WazirX conducted a poll on post-hack recovery options, sparking backlash.
- The poll offered two reimbursement options with different priorities.
- WazirX’s owner clarified that the poll is not legally binding.
- The exchange plans to gather more feedback from customers.
- The poll aims to gauge customer preferences for recovery strategies.
Controversial Poll on Post-Hack Recovery
WazirX, an Indian crypto exchange, faced significant backlash after conducting a poll to gauge customer preferences for post-hack recovery. The poll offered two options: obtaining 55% of the funds with different priorities for reimbursement.
Clarifications from WazirX’s Owner
During a live Twitter session, WazirX’s owner, Nischal Shetty, clarified that the poll is not legally binding. It was intended as a preliminary measure to understand customer views. Shetty emphasized that the exchange plans to further gather feedback through a more detailed form to finalize the recovery strategy.
Customer and Industry Reactions
The poll’s options and its perceived finality sparked criticism from customers and industry players. Many questioned the effectiveness and fairness of the proposed solutions. WazirX’s approach highlights the challenges faced by exchanges in managing post-hack recovery and maintaining customer trust.
解説
- WazirX’s poll on post-hack recovery options received backlash from customers and industry players.
- The poll was intended to gauge customer preferences and is not legally binding.
- WazirX plans to gather more detailed feedback to finalize its recovery strategy.
- Effective communication and transparency are crucial for maintaining customer trust during crisis management.